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Disclaimer

To make a purchase, browse our online store; add any items that you wish to buy by clicking onto the “add to cart” button which will store them in your shopping cart. After you have finished your selection, click on “submit” and you will be asked for a few details that we need to be able to complete the order.

CREDIT/DEBIT CARDS:
We accept credit card payments with Visa, MasterCard, and Maestro and Visa debit cards through a 128-bit encryption full PCI compliant secure server. If you would prefer to pay by phone, please call 01620 823171
 
CHEQUES:
We also accept payment by cheque. All cheques should be made out to "Henderson Grass Machinery Ltd". You should allow 10 working days for cheques to clear, after which the goods will be dispatched (subject to stock availability).

You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (i.e. the day of purchase). The Cancellation Period ends on the expiry of 7 working days or the beginning of the day after the day on which the consumer receives the goods. Goods must be returned in an unused state, and in their original packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (i.e. 30 days from the date the invoice was posted or given). This does not affect your statutory rights as a consumer.

Cancellation by us

1.0 We reserve the right to cancel the contract between us if:

1.1 We have insufficient stock to deliver the goods you have ordered;

1.2 We do not deliver to your area of residence because of dealer boundaries;

1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

1.4 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Shipping And Handling, Shipping and Handling are included in the price shown unless otherwise stated in the product description. Goods should be inspected before they are signed for. Goods should be REFUSED if they are obviously seriously damaged in transit. You must notify us via email within 24 hours if your goods are subsequently found to be damaged.

FREE DELIVERY* FROM WWW.HENDERSON-UK.COM

*Not ALL items on the site are available to buy on-line, larger items are only available to buy from one of our branches as they require additional operator training on product handover.

Please call 01620 823171 for a quote for deliveries to other areas

(Normally 1-2 Working Days) Subject to stock availability.

Free delivery is given for addresses in mainland Britain.

Scottish Highlands and Islands and Northern Ireland may incur an additional delivery charge, we will inform you of this and you have the right to cancel the order.

Channel Islands - NOT Delivered to.

Please call 01620 823171 for a quote to deliver to other areas.

Delivery Schedule, Purchasing from us

to purchase from us you must be over 18.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have taken full payment and verbally confirmed acceptance of your order. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the goods ordered.

All prices, offers and stock availability are subject to change. Errors and omissions excepted. Subject to items not selling below our cost price.

Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.

Most items are kept in stock, and therefore we aim to deliver your order right away. You should normally expect to receive your order well within 5 business days (Normally Next Day) - however it may take longer if items are out of stock. We will keep you informed of any delays.

NB. Once we receive your order, will always ring or contact you via w/mail to arrange a convenient delivery day.

Deliveries are normally between 9-5PM weekdays, but alternative arrangements can be made, please call for details.

*Please note that whilst we try to ensure deliveries & collection run as smooth as possible, we cannot guarantee or be held responsible for non delivery or collections of items on a particular day.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Please call 01620 823171 for a quote for deliveries to other areas

Back Orders, If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges, All list prices are exclusive of VAT. The VAT will be added once added to the shopping cart.

Credit Card Security, When the order is placed at our website, credit card numbers are encrypted with 128 bit encryption using ACTINIC software. They are only decrypted after they reach our system. They are not held in clear text on any web site. ACTINIC provides us with the shopping basket facility and links to a secure payment service provider.

If you prefer card payment can be made by telephone - Please call 01620 823171 during office hours.

Guarantee, All products come with manufacturer’s warranty of between 1 and 5 years subject to domestic use. For commercial warranty conditions please call 01620 823171 for more specific details. Unless otherwise stated domestic lawnmowers used for commercial use will only carry a 30 day warranty unless otherwise stated.

In the unlikely event that your purchase develops a fault within the warranty period, Henderson-uk.com will collect (large items sold within our dealer boundaries only) and repair or refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details. This does not affect your statutory rights as a consumer. Collection/delivery charges may be incurred.

Henderson-uk.com will not be liable for any additional costs incurred whilst goods are away for warranty repairs - this includes rental or hire charges for equipment from a third party.

Reaching Us, If you need to reach us, please email us on sales@hendersongm.co.uk, alternatively you can Fax us on 01620 826696 or telephone on 01620 823171, normal business hours are 8.00am to 5.00 pm Monday to Friday and 8.00am – 12 noon Saturday. You can write to us at Henderson Grass Machinery Bypass road Haddington East Lothian Scotland EH41 3PQ.

Privacy Policy, Henderson-uk.com does not disclose buyer’s information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store customer account details if an account is used. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

If you have any queries on our Privacy Policy, please send an email to sales@ Henderson-uk.com.

Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998. We DO NOT hold ANY credit card details at all.

All information held is accessible and used only by Henderson-uk.com to necessitate order processing and delivery of goods. From time to time Henderson-uk.com may send, via email, news of offers and new products that are available from us. If you do not wish to receive such email, please let us know by sending an email with the subject "OPT OUT" to sales@ Henderson-uk.com.

Data collected by this site is used to:

a) Take and fulfil customer order
b) Administer and enhance the site and service
c) Only disclose information to third-parties for goods delivery purposes

Returns Policy, RETURNS & COMPLAINTS

If you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: sales@ Henderson-uk.com - we will acknowledge your complaint within 2 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.

In accordance with existing UK Distance Selling Regulations, any product may be returned for whatever reason providing we receive written confirmation of your desire to cancel your order within 14 days of delivery. Please either write to Henderson-uk.com, Bypass road Haddington East Lothian Scotland EH41 3PQ or email sales@ Henderson-uk.com. The cost of return will be borne by the customer unless the product is defective or was received in error. In the event that the product has been used and has been returned as unwanted during this period, any benefit gained from use beyond normal examination will be taken into consideration when deciding on the amount to be refunded as will any damage from use, cosmetic or otherwise, to the machine. Returned items should be made available for collection by our shipping company. We would request that returned products are sent back in their original packaging. In the event that this is not done, and we are required to use a more expensive means of collection or packaging service, any excess charges we face will be passed onto the customer. We will issue any refunds as soon as possible and no later than 30 days after cancellation. The customer is responsible for the condition and safekeeping of all goods until collected by us, or, if the customer returns the item to us by their own chosen means, until it reaches us.